First I want to say from the point of view of a typical beard-balm-wax this is a fine product. Has good hold and scent is good. If that's what you're looking for, stop reading my review and call this 4-stars instead of 3. For the rest of you though, read on...
For me though, when I read the description it really went into the itching/skin care, which seems to be the focus of the product given the description. Because of that, I didn't expect a typical wax-like product, because I have found they don't really penetrate the hair down to the skin. I really thought this was going to be a more cream type product that would penetrate.
Unfortunately for me I didn't want a wax to control flyaway hairs, the skin care was my primary focus. Yet it really doesn't seem to get much below the surface level given the hard-wax nature of the product.