Shipping & Return Policy
All Canada and US shipping is currently done through UPS, except for those with a PO Box. If you require shipping to a PO Box, we will ship via Canada Post/USPS respectively. We offer a 15% discount on all shipping, that is calculated at the checkout page. All orders over $55 CND qualify for FREE SHIPPING*, which is automatically calculated at checkout. We do not ship to Storage Units.
*Unfortunately, because of high shipping costs, we cannot offer free shipping for:
- Orders from Canadian Territories (Northern Territories, Yukon and Nunavut).
For orders that do not qualify for Free Shipping, we offer discounted shipping rates. Shipping charges vary depending on the location, size, and weight of the package.
If you live within the Penetanguishene, Tiny, Midland, Tay, Barrie & surrounding area, you qualify for Local Delivery/Porch Drop off. Please click here for more details on Local Delivery.
We fulfill & ship your order within 1-3 business days. All items are carefully inspected, cleaned, wrapped and packaged before being sent. If your parcel hasn't arrived within 7-10 days of placing your order, please refer to the tracking number in the confirmation email - or e-mail us, and we will be sure to update you on the whereabouts of your parcel.
Returns & Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We are unable to provide a refund or return on:
- Headwear and Apparel
- Gift cards
- Clearance/Sale Items
- Some health and personal care items
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery