Shipping & Return Policy


Shipping

All Canada and US shipping is currently done through Canada Post/USPS respectively. We offer a 25% discount on all shipping, that is calculated at the checkout page. All orders over $55 CND qualify for FREE SHIPPING, which is automatically calculated at checkout.

If you live withing the Penetanguishene, Tiny, Midland, Tay, Barrie & surrounding area, you qualify for Local Delivery/Porch Drop off. Please click here for more details on Local Delivery. 

We fulfill & ship your order within 1-3 business days. All items are carefully inspected, cleaned, wrapped and packaged before being sent. If your parcel hasn't arrived within 7-10 of placing your order, please refer to the tracking number in the confirmation email - or e-mail us, and we will be sure to update you on the whereabouts of your parcel. 

____________________________________________________________

Returns & Exchanges


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We are unable to provide a refund or return on:

  • Headwear and Apparel
  • Gift cards
  • Clearance/Sale Items
  • Downloadable software products
  • Some health and personal care items
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

We are a small, family run shop that will uphold the quality and standard of our products. We strive to offer you the most prompt, respectful, and genuine service possible. If you are unhappy with your order, please reach out to us, and we will do our best to resolve any discrepancies, or errors.